Refund policy

We guarantee our Products to be 100% as described. We make every effort to package our product in the best possible way to avoid damage during transit. Although our Lulav and Etrog sets leave our warehouse in perfect condition, shipping and handling may cause damage. Unfortunately, we cannot guarantee its condition upon arrival, after being handled by shipping companies and time in transit. However we will do everything in our ability to try to replace damaged orders. YOU MUST NOTIFY US WITHIN 24 HOURS OF RECEIVING YOUR ORDER OF ANY ISSUES SO WE CAN SEND A REPLACEMENT. Returns for any other reason must be approved by our staff.